If so, it can cause the device to go offline. Confirm whether product/appliance being used with the Smart Device has been turned off manually.Please check if device is back online after a few minutes. If so, the device will come online when the network is restored. Confirm whether the network has lost or dropped connection.Please confirm the device is powered on.Please reference the below for additional troubleshooting when your device is offline: CE Smart Home devices are only compatible with 2.4GHz Wi-Fi. When both 2.4 and 5GHz bands have the same SSID (network name), the router will steer between the bands causing the device to lose connection when the router jumps from the 2.4GHz to 5GHz (and thus, show offline). Please note: if you have a dual band router and both bands are included in the same SSID (only one network name), you will need to separate the bands or connect via AP mode for a stable connection. If your device is showing offline within the CE Smart App, it means it has lost network connection. Solution home CE Smart Home Knowledge Base and FAQs General FAQs: Connectivity Troubleshooting, Wi-Fi Requirements, Offline, General Device Questions What should I do if my device is showing offline in the CE Smart App?

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